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How cave4d Handles Your Personal Information

Your account data, payment details and device activity are handled with care across every session on cave4d — whether you're logging in via mobile in Tangerang or switching back to desktop mid-game.

Data collected at account levelDANA, OVO, GoPay payment contextCookie and device activityYour right to request, edit or deleteHow to reach our privacy team
cave4d How cave4d Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at cave4d is not a single setting — it runs across account access, payment verification and session management. We use SSL encryption on all data in transit, and account access is protected by OTP verification each time you log in from a new device. Your stored data is reviewed periodically so that information we no longer need for account operation or legal compliance is removed. Here is how the key areas of data handling work in practice.

Cookie and Session Data

We use cookies to keep your session active and remember your login state. You can manage cookie preferences through your browser settings at any time without losing your account.

Account Security Layer

OTP verification is required when accessing your account from a new device. This applies whether you are using a phone, tablet or browser, and cannot be bypassed without your registered contact details.

Data Retention and Removal

We keep your account data for as long as your account is active or as required by applicable local law. Once those conditions no longer apply, we remove or anonymise the data.

Who to Contact for Changes

To update, correct or request deletion of your personal data, contact our support team via live chat or the contact form. We will confirm the request and act on it within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your account data, or need to flag something unusual about your account activity, our support team can handle it. You can reach us through live chat on the site, by email via our contact form, or through the in-app message thread attached to your account profile. We aim to acknowledge privacy requests within a reasonable period and will follow up with next steps specific to your query.

Live Chat Start a chat session directly from your account page. Privacy questions are routed to the right team member without needing a separate form.
Email via Contact Form Submit your privacy request through our contact form. Include your registered email so we can match the request to your account and respond accurately.
In-App Message Thread Open your account profile in the app or browser, go to Support, and start a message thread. Your account context is attached automatically, which speeds up the process.

Common Questions About Your Privacy on cave4d

These are the questions we hear most often about data, account privacy and your rights as someone who uses cave4d. If your question is not covered here, the live chat and contact form are the quickest ways to get a direct answer from our team.

We collect your name, contact details and the information you enter during account setup. If you deposit via DANA, OVO or GoPay, we also log the wallet type and transaction reference to verify the transfer.

No. We record only the transaction reference and wallet type. Your e-wallet PIN, full account number and login credentials for those apps are never stored or visible to us.

Yes. Submit a data access request through the contact form or live chat. Include your registered email so we can match the request to your account and prepare the right records.

Contact our support team via live chat or the contact form and specify that you want your data removed. We will confirm eligibility based on your account status and any applicable legal retention requirements.

We share data only with payment processors like DANA, OVO and GoPay — and only the information needed to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

We use cookies to manage your session and remember your login state across devices. You can adjust cookie preferences in your browser settings; disabling non-essential cookies does not affect your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.