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How cave4d Sets the Rules for Your Account

Our legal terms define what you can expect from us and what we expect from you — covering account eligibility, data use, and how disputes are handled. Access to cave4d depends on local law and is available only where your region permits.

Account Eligibility TermsData & Privacy PolicyJurisdiction-Dependent AccessUser Rights & RequestsDANA, OVO, GoPay Wallet Policy
cave4d How cave4d Sets the Rules for Your Account
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

Your account data does not travel without purpose. We collect only what is needed to run your account, verify your wallet identity, and keep your session secure across devices — whether you switch between a phone in Depok or a browser tab on desktop.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings from your browser at any time.

Account Security Practices

Login requires OTP verification tied to your registered mobile number. Any new device login triggers a confirmation step before full account access is restored — this protects your wallet links.

Data Retention Rules

We retain account and transaction data for the period required under applicable law. After account closure, data is held for a defined retention window then removed unless a legal hold applies.

Requesting Changes or Deletion

You can request a correction to your registered details or ask for account data deletion through our support email. We process confirmed requests within the timeframe set in our current policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights, a data request, or a concern about how your account information is handled, our support team handles legal inquiries separately from general account help. Use the channel that fits your situation — response times vary by channel and complexity of the request.

Team online

Live Chat Support

Reach our team directly through the live chat widget in your account dashboard. Legal queries are escalated to the right team — expect a response within one business day for policy-specific issues.

Email for Formal Requests

Send data access requests, account deletion requests, or formal complaints to our support email. We confirm receipt and process within the timeframe required by our policy terms.

Account Help for Wallet Issues

If your DANA, OVO, or GoPay link is under review due to a policy check, raise it through account help with your transaction reference number ready to speed up the review.

Common Questions About Rights, Data, and Policy

These are the questions we actually get asked about our legal terms — covering eligibility, data access, wallet verification, and how to raise a formal complaint.

Account eligibility depends on your location and local law. We make access available only in regions where it is permitted — your registration confirms you are in an eligible location.

Wallet links are checked against your registered account name. If the names do not match exactly, the link is held for manual review. Contact account help with your transaction reference to resolve it.

Yes. Send a formal data access request to our support email from your registered address. We confirm receipt and send your data within the timeframe required by our current policy terms.

Submit an account deletion request through support email or live chat. After closure, data is held for a legally required retention period and then removed unless a legal hold is in place.

We notify you through your registered account contact when terms are updated. Continuing to use the platform after an update is posted counts as acceptance of the revised terms.

Use our support email and mark your message as a formal complaint. Our team escalates it to the correct internal department and responds with a case reference within one business day.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.